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Worry-free after-sales service
warranty period
Starting from the day the customer actually signs for the product, the entire product comes with a 12-month (1-year) free warranty. During the warranty period, if there are functional issues such as inability to turn on or button failure due to original factory quality defects, component malfunctions, or process problems, free repairs and replacement parts will be provided, without charging for labor, testing, or accessory fees.
Not enjoying free warranty
The following situations only provide paid services and do not include free warranty/replacement:
1. Human damage: falling, squeezing, water ingress, unauthorized disassembly, modification, welding, severe scratches and damages on the appearance;
2. Improper use: using non original chargers/cables, unstable voltage, illegal insertion and removal, long-term overload use causing damage;
3. External forces and force majeure: transportation collisions, fires, lightning strikes, natural disasters, and human caused loss of accessories;
4. Other: Wear/alteration of product serial number, purchase through non-standard channels, exceeding the one-year warranty period.
New Service Policy
Free replacement within the warranty period (within 1 year of receipt):
1. The customer reported a malfunction, and after customer service verification of the pictures/videos/test vouchers, it was confirmed that it was a non-human quality issue; For those that cannot be repaired through simple online troubleshooting, they can be replaced for free without offline repairs.
2. Prioritize replacing with brand new genuine products of the same model; When the same model is out of stock, with the customer's consent in advance, a new product of the same specification can be replaced or a refund can be negotiated.
After sales application requirements
Customers can submit after-sales service through cross-border store backend, online customer service, email, etc. They need to provide: order number, product serial number, fault description, actual fault photos/videos, and shipping address.